Intelius App Memberships
The Intelius app offers users the option to enroll into a monthly, recurring membership. Memberships can fall into one of the following tiers:
- Intelius App membership for unlimited access to profiles (app access only) for $9.99 per month
- Intelius App membership for unlimited access to profiles (app & web access) for $19.99 per month
Memberships purchased via the Intelius app charge the recurring fee through a user's play store. Since Intelius is not the billing entity for these memberships, users would have to initiate any cancellation or refund requests through their play store directly.
If you would like to cancel and/or request a refund on an Intelius app membership, please contact Google Play directly at the following link: https://support.google.com/googleplay/answer/7018481
If you would like to cancel and/or request a refund on an Intelius app membership, please contact iTunes directly at the following link: https://support.apple.com/en-us/HT202039
Making a Refund Request for an In-App Purchase
If you would like to request a refund on an in-app purchase, please see here.
Intelius Premier Plus membership subscribers also have full access to the Intelius app. If you were billed $29.95 this means that your membership was initiated on the Intelius website, not the Intelius app. If this is the case, please see here for more details on how to manage this membership specifically.